FAQ
Welcome to Oreely support. The most common questions and answers are below. If you can’t find yours, write to support@oreely.app.
How does Oreely work?
Paste a YouTube link or upload a video. Oreely analyzes the source, identifies engaging moments, and prepares short clips in your preferred format and style.
Is Oreely free?
Oreely includes the Pay As You Go plan: joining costs nothing and you only pay for the credits you use. Paid plans with additional credits and features may be offered as the service grows.
I want to post clips made with Oreely on TikTok, Instagram and YouTube. Is it legal?
You may post clips when you own the source content or have permission to use it. You are responsible for respecting copyright, licensing, and each platform’s rules.
I didn’t receive the login link. What should I do?
Check your spam or junk folder and confirm that you entered the correct email address. You can also return to sign in and request a new link.
How much does Oreely cost?
New accounts begin on the Pay As You Go plan. Current plan and credit information is shown on your profile page.
When do my credits reset?
Recurring plan credits reset at the start of each billing cycle. Pay As You Go credit availability is shown in your account.
I spent all my monthly credits but need more. What can I do?
You can wait for your next credit reset. Additional credit and upgrade options will appear in your account when they become available.
How do I upgrade or downgrade my plan? What happens to my credits?
Plan controls will be available from your account. Before confirming a change, Oreely will show when it takes effect and what happens to your remaining credits.
How do I cancel my subscription?
Subscription controls will be available from your account. A cancellation takes effect at the end of the current paid billing period unless stated otherwise.
Can I get a refund?
Subscription payments are generally non-refundable except where required by law. Contact support if something went wrong and we’ll review it.
I accidentally signed up for yearly but wanted monthly. How do I switch?
Contact support as soon as possible. We’ll review the account and explain the available billing options.
How do I get a receipt or invoice?
Receipts and invoices will be available from your billing area once paid plans are active.
How do I update my invoice details (VAT, tax ID)?
Billing details will be editable from your account before the next invoice is issued.
Do you have an API?
Oreely does not currently offer a public API.
Do you have an influencer program?
There is no public influencer program yet. Contact us if you’d like to discuss a partnership.
How do I delete my data?
You can close your account from your profile. The account is initially deactivated, and you can email support@oreely.app to request full erasure, subject to legal and fraud-prevention requirements.
I want to contact support.
Email support@oreely.app and include the email address connected to your Oreely account.
Get in touch
Have a question, suggestion or partnership idea? Drop us a line.